Emotional Intelligence and the Enneagram

Improving emotional intelligence and personality related issues means improving effectiveness and bottom-line business results. We wrote the book on emotional intelligence and the Enneagram.

The Situation
Some of your best leaders and employees are competent in crucial business areas, but interact poorly with people. Under pressure they may bully, ignore, threaten or embarrass employees, vendors, and customers.

The Problem
People spend more time repairing interpersonal problems than getting work done. Employees are disgruntled and unmotivated. Teams disintegrate. Productivity and profits go down.

The Solution
The Emotional Intelligence and the Enneagram Program helps people master their emotions, relate to employees in a more productive way, and drive for results. Our approach pinpoints specific actions and establishes personal practice routines, helping people create new habits that solve their emotional intelligence problems.

Emotional Intelligence is important because:

  • Much that happens in our brains occurs at a non-conscious, emotional level. We can become hijacked into ineffective responses to the world around us.
  • The majority of our interpersonal relationships take place on a non-conscious, emotional level. Greater emotional intelligence leads to more effective relationships.
  • Studies show that EQ more than IQ determines success.

What is Emotional Intelligence?

  • First, Emotional Intelligence is the ability to identify your emotions and manage your responses to them. For example recognizing that you are angry with a coworker and resisting the temptation to act out your anger, such as yelling at him, or ignoring him.
  • Second, the ability to identify the emotions of others and to manage your responses to them. For example, recognizing that a coworker is expressing anxiety about making a big presentation and helping her regain her composure and focus.

You Want Your Employees To:

  • Understand the impact of their emotions on themselves and others and be able to control their own behavior.
  • Show understanding and instill trust, loyalty and camaraderie with others.
  • Perceive, understand, and respond appropriately to the emotions of others.
  • Spend less time dealing with conflict and emotional issues, and more time accomplishing company goals.

Long Term Benefits

The Emotional Intelligence and the Enneagram Program enables leaders to access information that would otherwise be unavailable to them. This can enhance the quality of relationships, decisions, and productivity. By tapping into emotional language, employees are also able to know themselves better and to begin to master their feelings, rather than allowing their feelings to master them. Improving emotional intelligence makes better employees and leaders. It means time spent on work, not problems. It results in greater productivity and profits.

Why Work With Emotional Intelligence AND the Enneagram?
Most deficiencies in emotional intelligence are blind spots—areas that by definition we can’t see without feedback from others. And because these deficiencies deal with feelings, they are often highly charged, and difficult to accept. It is far easier to see and improve your liabilities in the 16 emotional competencies by examining how they are part of your personality type. You realize that your emotional intelligence is specific to your type, that you are not alone, not a special case, and that there is a specific path to improvement.

The Emotional Intelligence and the Enneagram Program is a two-day, interactive workshop that identifies how each personality type behaves in 16 emotional competencies and charts a path for personal growth and performance improvement for each of the nine personality types. It addresses the practical concerns of people interested in performance in the workplace. We have delivered this workshop in family-owned businesses, government agencies, and Fortune 500 companies.

There are Four Factors of Emotional Intelligence, divided into 16 competencies:

Self-Awareness
Self-Awareness: ability to identify one’s thought processes, emotions, and skills
Self-Confidence: confidence in one’s powers and abilities

Self-Management
Self-Control: restraint exercised over one’s impulses, emotions, or desires
Adaptability: flexibility in handling change
Trustworthiness: maintaining standards of honesty and integrity
Optimism: ability to anticipate and expect the best possible outcome
Initiative: readiness to act on opportunities
Achievement Drive: striving to meet or improve a standard of excellence
Resiliency: capacity to endure in the face of obstacles

Attunement to Others
Empathy: awareness of and participation in others’ feelings, ideas, and needs
Political Awareness: reading a group’s emotional currents and power relationships
Communication: listening openly and sending convincing messages

Relationship Building
Cooperation: working with others toward shared goals
Leadership: inspiring and leading individuals and groups
Influence: wielding effective tactics for persuasion
Conflict Management: negotiating and resolving disputes

Why Bob Tallon?

I wrote the books on emotional intelligence and the Enneagram: The Enneagram Connection, Using the Enneagram and Emotional Intelligence to Transform Personal and Work Relationships (Presence Press, 2016) and with Mario Sikora, Awareness to Action, The Enneagram, Emotional Intelligence, and Change (University of Chicago, 2008) describe the relationship between emotional intelligence and personality type. More specifically, they demonstrate how to improve performance in the emotional competencies that have been linked to excellence at work, in relationships, and other aspects of life.